Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return Address

interAsia
#417, 78 Digital-ro 10-gil, 
Geumcheon-gu, Seoul 08517, Korea
Tel: +82-2-3281-0147
Email: info@interasia.com

interAsia SG Private

Shipping

We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for items we sell are weight-based.
Shipping fees are different for each country. So, you have to write your shipping address so you can check the shipping cost.

Import duties, taxes, and charges are not included in the item price or shipping cost.
If you refuse to accept parcels for any reason, only the value of the goods will be refunded except for the shipping charge.

Please leave a 'Comment' when you check out if you have a request for delivery.

FAQs

Shipping Company

Delivery Period

Tracking Number

EMS (Post office)

3~7 Business Days Provided

K-Packet (Post Office)

7~30 Business Days Provided (Not tracked in some countries)

DHL, Fedex Express

2~5 Business Days

Provided

LBC (Philippines only)

Air: 2 weeks / Ocean: 4 weeks Provided

CJ Logistics (Domestic)

2 Business Days Provided
My order hasn't arrived yet. Where is it?

Hello,

Thank you for reaching out.

We apologize for the delay in your order. You can track its progress using the tracking number.

If there are any further issues or delays, please don’t hesitate to contact us, and we will do our best to resolve the situation promptly.

Thank you for your patience!

Do you deliver on public holidays?

Hello,

Thank you for your inquiry.

Our delivery schedule may vary on public holidays depending on the courier service and your location. Generally, deliveries may be delayed or rescheduled due to the holiday. We recommend placing your order with this in mind, as shipping times may be affected.

If you need specific information for an upcoming public holiday, feel free to reach out, and we'll be happy to assist you.

Do you deliver to my postcode?

Hello,

Thank you for your inquiry.

We do deliver to most locations by express service.

Let us know if you need any further assistance!

Do I need to be there to sign for delivery?

Thank you for your inquiry.

This can depend on the courier service and the type of product you ordered. We recommend contacting the shipping company for further assistance

Please feel free to reach out with your order details, and we can provide more specific information based on your delivery.

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